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Internet
FAQ's |
What types of Internet service do you carry?
We carry both high speed broadband and dialup Internet. Our high
speed Internet is serviced by Digital Subscriber Line (DSL) and
our Dialup by dialup modem.
- The Difference
- DSL - This Internet comes through the same copper line as
your voice phone service, but at a much higher frequency
than your voice phone service. This allows both the high speed Internet and your phone service to work simulataneously. Connections
from Heartland Communications range from 256k downloads to
10mb downloads.
- Dialup - This type of Internet uses a device much like the
phone handset to dial to the Iinternet. Connection speeds max
out at 52.33k by FCC regulations.
- The Pro's / Con's
- DSL - This is a true, unshared, high speed service. When
you order 256k download speed you will receive a download
rate of 256k per second, the same is said for the rest of
our speeds. This is also a very reliable service with very
little down time throughout the year. The downside is, in
order for DSL to work you MUST have a phone line.
- Dialup - This is a very cost effective way of surfing the
Internet. For simple browsing and sending simple emails, by
far the most "banwidth bang for your buck." The disadvantage
is downloading anything of large file size over your dialup
connection becomes aggravating and cumbersome.
- Understanding download speeds
- Speeds are rated at bits instead of bytes
- There are 8 bits per byte
- Therefor downloading file at 32kilobytes per second is the
equivalent to 256kilobits per second
Is my area covered by your Internet service?
We are constantly expanding our service areas, but to check if we
service your area with one of our services contact our sales team
at 1-800-203-1853 option 4.
Can I get Internet service without a phone line?
Not from our company. Although we do carry both traditional dialup
and high speed Internet, we do not have services to allow you to
have Internet without a phone line. However, several of our affiliates
do handle this type of service.
What if I have problems with my Internet service?
Call 1-800-203-1853 option 1 then select your service type and one
of our Customer Service Representatives will be more than happy
to help you.
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