HCIS - Heartland Communications Internet Services

Support

Tutorial

	Start by opening the Heartland Communications Home Page at www.hcis.net. Click on the button labeled MY ACCOUNT, as highlighted in green.
Once you click on My Account, you will be prompted for both your Username and Password. It is important these be correct. A common problem is invalid Username and Password, the problem usually comes from the E-Mail address being entered in, in place of the username (example: Email - johnsmith@hcis.net Username - johnsmith)
	After typing in the Username and Password successfully click on Pay Your Bill on the top gray menu, as highlighted in green.
After successfully logging into the Account Manager customers can click on any invoice number to view that invoice.
The final steps are the select your payment type and pay! Your payment types will be either E-Check or Credit Card / Debit Card. You must supply for E-Check: Checking account and routing numbers Name on checking account Correct billing address Phone number E-Mail address Important Notice: Double check the routing number and the checking account number before you submit. Incorrect postings will cause your E-check payment to be returned. SPECIAL NOTE: HCIS charges $25.00 for returned checks and E-check payments. You must supply for Credit / Debit Card: Credit / Debit card number Credit / Debit card expiration date Name on the card Correct billing address Phone number E-Mail Address Push Apply Payment If you are prompted, Error, please recheck your payment information! If you are prompted, SUCCESS, your payment is being proccessed and a receipt will be waiting in your email box!