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Payment Policies

Payment / Collection Policy

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• All services provided by HCIS are pre-paid
• All notices of cancellation need to be received and documented in the billing system before the 16th of the month prior to the actual date requested. Any cancellation requests received on the 16th or later require full payment of the next month of service.
• Your service package can be changed during the term of your contract. Any fee's that were not applicable with the original bundle but apply to the newly requested package will be added to your billing at the time of service change.
• All service terms are set at time of sign up and NO REFUNDS will be made during the term period.
• The contract term for phone, phone/DSL bundle is 1 full months "12 months" if service is cancelled before contract term is fulfilled there will be a 60% charge for remaining service that the account holder will be responsible for to pay in full before the account can be closed in full.
• Late Payment; Payment received after the 10th will be considered late and a 1.5% late fee will be added to payment at that time.
• Pending of Services; will occur on the 15th of each month and will be in effect for 30 days. To reestablish service during this period full payment plus a $25 reconnect fee must be paid.
• Disconnect of Services; will occur after pending of services has been in effect for 30 days. To reestablish service after disconnecting the following charges will be incurred.
  • A reconnect fee of $199
  • Full payment of the account prior to disconnect (including any addition Collect Calling or 411 charges)
• If at anytime you request your services be disconnected regulations do require that this be in written form. HCIS does provide forms at our customers use.
• If circumstances occur that keep you from paying please contact our HCIS accounting department immediately. Depending on the circumstance and on a case by case basis a payment agreement may be arranged there is no guarantee of this.

At Heartland Communications, customer service is our top priority.  The needs of our customers have continually been a concern of ours and always will be.  We must however enforce our payment policy in light of the demands on our industry.

In an effort to assist you and our accounting department, we would like to take this opportunity to explain our payment terms once again.  All services provided by our company are done so on a Pre-Payment basis. We typically send invoices to our customers via standard mail, and those are generally sent out around the 20th of each month.  The invoices you receive are for the following month of services.  Beginning with this months invoicing, which will be for services for the month of May 2007, all payments must be received in our office no later than May 1st. Any account with an outstanding balance on the 6th of the month, will receive a letter of warning from our accounting department.  If by the 15th of the month, we still have not received payment our company may elect to terminate all services at that time.  After an additional thirty days (the 15th of the following month), if the balance is not paid, we will turn the unpaid balance over to our collections process.  If you cannot make your payment by that time, for any reason, please contact our accounting department at 270-448-4247, and use option 2 to see if other arrangements can be made.  For your convenience, we do accept credit card payments for all customer accounts.

Heartland also needs to advise you of our new collection process.  Beginning in May 2007 we will be working with a Credit Bureau to help collect funds from accounts with unpaid balances.  Any account that has an unpaid balance of over 45 days will automatically be turned over to our collections agency.  Unfortunately, if this occurs, any future services provided through our company will require a reactivation fee of $199 per instance, and all future services will need to be paid for in advance, with an automatic pre-payment process established.

At Heartland, your business is our business, and it is valued greatly.  We certainly appreciate your help in assisting us with making timely payments to your account, and avoiding service disruption.   

Respectfully,

Todd Heinrich
CEO